Refund & Cancellation Policy

Last updated: November 2026

1. What this policy covers

This policy applies to payments made to ClassHud on classhud.com and its subdomains, including institute plans (monthly and yearly), add-ons, vendor plans, promotions and lead credits. Browsing ClassHud, searching for institutes and sending enquiries is free for students and parents.

2. Cancelling a plan

You can cancel a paid plan at any time from your dashboard or by contacting us. Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for, after which the account moves to the Free plan. No further charges are made after cancellation.

3. When you can get a refund

• Within 7 days of first purchase: if you are not satisfied with a new paid plan, you can ask for a full refund within 7 days of the payment date.
• Duplicate or wrong payment: if you were charged twice for the same order, or charged an amount different from the price shown, the extra amount is refunded in full.
• Payment taken but service not given: if the money was debited but the plan, add-on or credits were not activated on your account, and we cannot activate them, the full amount is refunded.
• Service not available: if we are unable to provide a paid feature you bought for reasons on our side, we refund the unused part of the payment.

4. When refunds are not given

• Requests made more than 7 days after the payment date, except in the cases of duplicate, wrong or failed payments listed above.
• Renewal payments, once the new billing period has started. You can cancel before the renewal date to avoid being charged.
• Lead credits or leads that have already been used or unlocked, and promotions or placements that have already started running.
• Accounts suspended or removed for breaking our Terms of Service, such as fake listings, fake reviews or misuse of the platform.

5. Marketplace orders

Products on the ClassHud Marketplace are sold by independent vendors. Returns, replacements and refunds for these products are handled by the vendor under the terms agreed in the quote or order. If a vendor does not resolve a genuine problem, you can raise a dispute from your orders page and our team will review it. Where a payment for a marketplace order was collected through ClassHud and the order is cancelled before it is shipped, the amount is refunded to the buyer.

6. How to ask for a refund

Email support@classhud.com or call +91 70096-90096 with your registered email or mobile number, the invoice or payment ID, and the reason for the request. We reply within 2 working days.

7. Processing time

Approved refunds are sent back to the original payment method (card, UPI, net banking or wallet) within 5 to 7 working days. It may then take a few more days for your bank to show the amount, depending on the bank. We do not refund in cash or to a different account.

8. Governing law

This policy is governed by the laws of India, and the courts at Ludhiana, Punjab have exclusive jurisdiction over any dispute arising from it.

9. Contact

Email: support@classhud.com
Helpline: +91 70096-90096 (Monday - Saturday, 10 AM - 7 PM IST)
Business address: 85, 1st Floor, Sunil Park, Opposite MBD Mall, Ferozpur Road, Ludhiana-141012 (Punjab)